Report 1: Agents Performance Summary
Report 2: Agent Performance Chart over Time Period
Report 3: Daily Calls Load Chart
Report 4: Hourly Calls Load Chart
Report 5: Daily Calls Compare Chart
Report 6: Daily Call Details
Report 7: Monthly Calls Summary Chart
Report 8: Monthly Calls Compare Chart
Report 9: Abandoned Calls
Report 10: Diverted Calls
