PRO Call Center Reports

Report 1: Agents Performance Summary

Agents Performance Summary Report

Report 2: Agent Performance Chart over Time Period

Agent Performance Chart over Time Period

Report 3: Daily Calls Load Chart

Daily Calls Load Chart

Report 4: Hourly Calls Load Chart

Hourly Calls Load Chart

Report 5: Daily Calls Compare Chart

Daily Calls Compare Chart

Report 6: Daily Call Details

Daily Call Details Report

Report 7: Monthly Calls Summary Chart

Monthly Calls Summary Chart

Report 8: Monthly Calls Compare Chart

Monthly Calls Compare Chart

Report 9: Abandoned Calls

Abandoned Calls Report

Report 10: Diverted Calls

Diverted Calls Report