PRO Call Center

PRO Call Center system is based on Asterisk, the world’s most widely adopted open source communications platform:

  • Deployed in over 170 countries.
  • 2 Million downloads annually.
  • On more than 1 Million servers worldwide.
  • Approximately 1.3 million new endpoints each year.
  • 86,000 registered community members.

Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, and conference servers, and is used by small businesses, large businesses, call centers, carriers, and governments worldwide.

Benefits:

  • 0% call loss:
    • During the working hours, the call may be lost before the agent answers it, due to error from the customer side or long waiting time at the rush hours, the system searches the customers database for the lost call number:
      • If the caller number already exists, a ‘Call Back’ task is created automatically for the employee who is responsible about this customer to call back him.
      • For the new caller, he’s added automatically to the customers database, and a ‘Call Back’ task is created automatically for a sales man to call back him.
    • For calls after the working hours, we have IVR that provides 2 options:
      • Enable caller to leave a voice mail that will be sent immediately by email to the intended employee.
      • Divert calls to a mobile number, if there’s an employee assigned to handle those calls.

If the employee didn’t reply the diverted call, the system searches the customers database for the caller number and handles as explained above.

  • Hire fewer agents and being available 24/7 by providing automatic functions through automated IVR without any intervention from agents; then your enterprise will be available 24/7, and you’ll serve the customers in better way at the call center rush hours.
  • Full integration between the call center and our CRM or your CRM or your Enterprise Resource Planning (ERP); then the sales, customer support, marketing, and inventory can be automated and tracked.
  • Complete web based monitoring & reporting for the agents’ activities.
    • All calls are automatically recorded and available through a web based interface.
    • The agents, queues, and phone lines can be monitored live; and the supervisor can whisper the agent to guide him through the calls.
  • Professional image for your call center through IVR, voice mail, call recording, and perfect call distribution.

Features:

  • Interactive Voice Response (IVR).
  • Voice mail.
  • Automatic Call Distributor & Queuing.
  • Voice mail & divert to mobiles after the working hours.
  • Automatic call recording.
  • Web based live monitor for agents, queues, and phone lines.
  • Web based browsing for the recording calls.
  • Reports and charts for call center activities.
  • 0% Call Loss through automatic management of abandoned and after-working-hours calls.
  • Support for vtiger CRM integration.

Our call center reference list:

  1. Active for Medical Services.
  2. Adam & Hawa Hospital at Sudan.
  3. Al-Aela for Real Estate Investment.
  4. Al-Watania for Project Management.
  5. Amaer Real Estate.
  6. Be In Tour & Travel.
  7. Bedaya Hospital.
  8. Breast Care & Cure.
  9. Brilliance Egypt.
  10. Cairo Sky Restaurant.
  11. CarePlus for Medical Care.
  12. Chloride Egypt.
  13. Dar AlTeb Hospital (Egypt and Libya branches).
  14. Dar for Development and Project Management.
  15. Egyptian Income Tax Authority.
  16. Egyptian Tax Authority.
  17. Egyptian Value Added Tax Authority.
  18. El-Asrya for Real Estate.
  19. Good Life Insurance Brokers.
  20. Hi Tech Dental Lab.
  21. Hyper One.
  22. Kasr Al Mandy Food Restaurant Series.
  23. Khan El Khalili Travel.
  24. MC Travel.
  25. Misr Italia Group.
  26. Mousa Coast Developments.
  27. National Food Safety Authority.
  28. Nile View Cruise.
  29. Prof. Ehab Eye Care Center.
  30. Quick Travel & Tours.
  31. Tres Jolie Real Estate.
  32. Tres Jolie Voyage.
  33. Value for Real Estate Development.
  34. Water Egypt.
  35. World Food Program.